Moto Twelve Ltd are committed to building trust with our customers, and we want to assure you that we will never sell, rent or trade your personal information with other companies for marketing purposes.
Please be aware that some services and bikes may be photographed and featured on our website and social media platforms. We reserve the right to photograph any services we provide in order to promote our business. However, all customer contact details will be hidden.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such non-personal and personal information for the following purposes:
How do we communicate with our website visitors?
Moto Twelve Ltd may need to contact customers regarding services provided, account information, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed or to undertake primary research; or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact customers via the email address or contact information provided to us.
What cookies and other tracking tools do we use?
We use cookies on our website for reasons, such as:
We may use “session” cookies and “persistent” cookies on this website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. Session cookies are used to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We may use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
We may use Google Analytics to analyse the performance of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google stores this information. Google’s privacy policy is available to view at: http://www.google.com/privacypolicy.html.
Moto Twelve Ltd reserve the right to use Google’s marketing tools.
Most browsers allow you to reject cookies.
Disclosures
We may need to disclose customers personal information to any of our employees or suppliers in order to complete a service or for the purposes set out in this privacy policy. Dependent on the service provided, we may need to provide courier partners, such as Royal Mail with your information for the sole purpose of sending your goods and keeping you updated as to the progress of your delivery.
In addition, we may disclose your personal information:
Moto Twelve Ltd will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Links to other websites
Our site may contain links to third-party web sites or services that are not owned or controlled by Moto Twelve Ltd.
Moto Twelve Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Privacy Policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Access to personal information
If you wish to view, amend or delete the personal data we hold please email us at info@mototwelve.com
Updated: January 2025
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